I. User committee

In application of the law of March 4, 2022 regarding patient rights and health system quality and the decree of June 1er2016 regarding User Committees at health care facilities, the Ambroise Paré, Pierre Cherest, and Hartmann clinics established a User Committee (UC) that is shared among the three facilities.

Here are the members of the User Committee

The patient representatives comprising the UC:

Carmen CID
France Assos Santé
Françoise LOWA
Association for human organ and tissue donation
Tél : 06 14 98 81 83
  • The mission of the User Committee is to:

    • Ensure that patients’ rights are respected
    • Ensure that their health care process is facilitated
    • Help improve patient reception and care. The committee meets at least once every quarter.

 

  • Complaints:

The facility’s staff and management team are available to hear your observations or complaints regarding your care and how your stay went. If you encounter a problem during your hospitalization, you can first consult the health care team so that they can take all corrective measures needed to address the situation as soon as possible.
If you wish, you can send your complaint or claim to the UC at the following email address: cdu-neuilly@clinique-a-pare.fr

 

  • Examination of complaints and claims

Click here to read the extract from decree n° 2005-213 of March 2, 2005 subsection 4, modified by decree n° 2016-726 of June 1, 2016.

II. Ethics committee

Within the framework of continuous improvement of health care quality and promotion of patient care, the Ambroise Paré – Hartmann Private Hospital Group regularly convenes its Ethics committee. As a space for discussion and reflection, the committee comprises doctors, health care staff, and qualified external staff members. The committee aims to identify ethical problems encountered by health care professionals while carrying out their duties. It communicates recommendations arising from its discussions to all of the facility’s staff members.

III. Medical file request

All requests for medical documents must be made by postal mail sent to the facility’s management team, accompanied by a copy of your identification:

Groupe Hospitalier Privé Ambroise Paré – Hartmann
Madame Dominique BOULANGE
27 boulevard Victor Hugo
92200 Neuilly-sur-Seine

Informational document and medical file request form

NB: Medical files are saved for a legal period of 20 years from the date of the patient’s last stay or last outpatient consultation.

IV. Trusted person

At the time of your admission, you may designate a trusted person using a form provided by the health care team. This designation will remain valid throughout the duration of your stay and can be revoked at any time.

What is a trusted person?

Your trusted person can be a member of your family, your partner, a close friend, or even your treating doctor. Their role is to:

  • accompany you throughout your health care process and help you during your medical appointments
  • be consulted by the doctors to determine your wishes if you cannot be consulted yourself.

Their role is fundamental if your state of health does not permit you to state your opinion or take part in decisions about your health. In this situation, the medical team is required by law to consult the trusted person before making any decisions.

The trusted person should not be confused with your emergency contact, who is alerted by telephone in case your health worsens.

V. Advance directives

All older patients may, if they choose to do so, record their advance directives to specify their end-of-life preferences, in the event that they become unable to express their wishes.

Health care professionals are required by law to respect advance directives, which remain valid indefinitely and can be revoked or revised at any time.

Advance directives enable you to express your wishes regarding, notably:

  • Limiting or ceasing treatment in progress
  • Transfer to the intensive care unit if required by your state of health
  • Use of artificial respiration
  • Surgical intervention
  • Pain relief even if it leads to death
    In order for your directives to be taken into account, it is essential that their existence is known to your loved ones, your trusted person, or your treating doctor.

Advance directives form

VI. General data protection policy

We are committed to collecting and handling your data through the website www.ambroisepare.fr in a manner that conforms with the modified Information Technology and Civil Liberties law of 1/6/78 and European Regulations 2016/679 of 4/27/2016 regarding protection of personal data.

The purpose of personal data collection:
When registering for preadmission online, patients are asked to provide their personal data. If a patient does not wish to provide the requested information, they will not be able to complete registration.
The Ambroise Paré – Hartmann Private Hospital Group may contact you at the email address you provided with an optional (anonymous) eSATIS satisfaction survey.
Your email address may also be used for communication campaigns. Your consent will be requested before the email is sent.

Who has access to the data collected during online admission?
Only the services at the Ambroise Paré – Hartmann Private Hospital Group have access to the data, within the limits of their respective functions.

How long do we save data collected during online admission?
We only save your data for as long as needed for their intended purpose, in compliance with legal requirements.

How are your data protected?
We take all precautions necessary to protect the security and confidentiality of your data in order to, notably, prevent them from being altered, damaged, divulged, or accessed by unauthorized third parties.

What are your rights regarding the Information Technology and Civil Liberties law and the General Regulation on Data Protection 2016/679?
In compliance with French and European regulations related to the protection of personal data, you have the right to access, correct, oppose, and suppress your personal data, the right to decide what happens to your data after your death, and the right to choose a designated third party to whom the Ambroise Paré – Hartmann Private Hospital Group should (or should not) send your data.
When a patient dies, the Ambroise Paré – Hartmann Private Hospital Group commits to destroying his or her data unless it is necessary to save them or to comply with a legal obligation such as saving the patient file.
You can exercise these rights regarding the Ambroise Paré – Hartmann Private Hospital Group by sending an email to dpo@clinique-a-pare.fr or by postal mail addressed to the following address, accompanied by a copy of your identification:
Groupe Hospitalier Privé Ambroise Paré – Hartmann
Service juridique
27 boulevard Victor Hugo
92200 NEUILLY SUR SEINE

Data protection delegate contact details
If you have questions or wish to make a complaint regarding the protection of your personal data, you can contact us in writing at the following address: Groupe Hospitalier Privé Ambroise Paré – Hartmann – Service Juridique – 27 boulevard Victor Hugo 92200 NEUILLY SUR SEINE or by email: dpo@clinique-a-pare.fr